Shipping policy
Shipping Policy
Thank you for shopping with Alanna Beauty Brand, Alanna Hair, and/or our affiliated Alanna brand services. Please review our shipping policy carefully before placing your order.
By placing an order through our website, you agree to the shipping terms listed below.
Processing and Production Timeline
Processing time, production time, and shipping time are separate.
Many of our products are custom-made, sourced, prepared, or quality-checked specifically for each client. This includes, but is not limited to:
- Hair extensions
- Wigs
- Lace closures
- Lace frontals
- Custom wig designs
- Custom hairpieces
- Beauty products
- Event-related products
- Custom service items
- Custom couture or wardrobe pieces
Production timelines may vary depending on the item ordered, customization level, availability, sourcing, quality control, color services, lace work, wig construction, and order volume.
Any timeline shown at checkout, on a product page, invoice, receipt, or email confirmation is an estimated production or ship-by timeline unless otherwise stated in writing.
Shipping Time
Shipping time begins after the order has completed processing, production, preparation, and quality control.
Shipping time does not include the time required to create, prepare, source, customize, inspect, or package the order.
Once your order is ready to ship, tracking information may be provided by email or through the checkout platform.
Shipping Carriers
We may ship orders through carriers including, but not limited to:
- UPS
- USPS
- DHL
- FedEx
- Other approved delivery carriers
The shipping carrier may vary depending on the destination, service selected, item type, and availability.
Delivery Estimates
Delivery estimates provided by shipping carriers are estimates only and are not guaranteed by our company.
Carrier delays may occur due to:
- Weather
- Holidays
- High shipping volume
- Customs processing
- Incorrect addresses
- Missed delivery attempts
- Carrier routing delays
- Security checks
- Local delivery restrictions
- Natural disasters or emergency conditions
We are not responsible for shipping carrier delays once an order has been transferred to the carrier.
Incorrect Shipping Information
Customers are responsible for entering the correct shipping address at checkout.
We are not responsible for orders delayed, returned, lost, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.
If an order is returned to us due to an incorrect address, refused delivery, or failed delivery attempt, the customer may be responsible for additional shipping fees to resend the package.
Signature Required and Delivery Attempts
Some orders may require a signature upon delivery.
If a carrier attempts delivery and no one is available to receive the package, the carrier may attempt redelivery, hold the package at a pickup location, or return the package to sender.
Customers are responsible for tracking their package and making arrangements with the carrier when necessary.
Failure to pick up a package, missed delivery attempts, or refused delivery does not qualify for a refund.
Lost, Stolen, or Delayed Packages
Once a package has been shipped and tracking has been provided, the shipping carrier is responsible for the delivery process.
We are not responsible for lost, stolen, delayed, misdelivered, or damaged packages after the package has been transferred to the carrier.
If your package is lost, delayed, or marked delivered but not received, please contact the shipping carrier directly to file a claim.
Our team may assist with providing available shipment details, tracking information, or claim support when possible, but we cannot guarantee carrier claim approval.
International Shipping
International orders may be subject to customs fees, import duties, taxes, brokerage fees, VAT, or other charges required by the destination country.
These fees are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
We are not responsible for customs delays, customs holds, rejected packages, unpaid duties, or international delivery delays.
Pre-Orders and Custom Orders
Pre-order and custom-order timelines are estimates.
A pre-order ship-by date means the estimated date the item is expected to leave production or fulfillment. It does not mean the guaranteed delivery date.
Custom orders may require additional time due to sourcing, production, design, coloring, lace work, wig construction, quality control, or third-party services.
By placing a pre-order or custom order, the customer understands and agrees that production timelines may vary.
Shipping Fees
Shipping fees are nonrefundable once an order has shipped.
If a package is returned to us due to incorrect address, refused delivery, failed pickup, or failed delivery attempts, the original shipping cost will not be refunded.
Additional shipping fees may be required to resend the package.
Damaged Packages
If your package arrives visibly damaged, please contact the shipping carrier immediately and keep all packaging materials, labels, and photos.
You must notify our team within 24 hours of delivery with clear photos of the packaging and item condition.
Damage reports are reviewed case by case. Reporting damage does not guarantee a refund, replacement, or exchange.
Order Tracking
Once tracking information is provided, customers are responsible for monitoring the shipment and contacting the carrier regarding delivery instructions, pickup locations, missed delivery attempts, or delivery concerns.
Please allow time for tracking to update after the shipping label is created.
A shipping label being created does not always mean the package has been scanned by the carrier yet.
No Refunds for Shipping Delays
Shipping delays caused by carriers, customs, weather, incorrect addresses, missed delivery attempts, or events outside of our control do not qualify for refunds, cancellations, exchanges, or chargebacks.
We strongly recommend placing orders well in advance of any appointment, event, photoshoot, pageant, wedding, travel date, or special occasion.
Contact for Shipping Questions
For Alanna Beauty Brand service-related or event-related inquiries, please contact:
Alanna Beauty Brand
info@alannabeautybrand.com
For Alanna Hair product orders, wigs, hair extensions, lace closures, lace frontals, custom wig designs, and shipping inquiries, please contact:
Alanna Hair
sales@alannahair.com
Please include your full name, order number, shipping address, tracking number, and the email used at checkout so our team can assist you as efficiently as possible.